Refund Policy

Payments & Billing

All payments for Interspeak subscriptions are processed by Paddle.com Market Limited, which acts as the Merchant of Record. Your card statement will show a charge from Paddle.

Refund Eligibility

A refund may be requested only if you have not yet started a paid interview session after purchasing a subscription. Specifically, no refund will be issued if you have completed the free trial interview, purchased a subscription, and then started at least one interview session under that subscription.

By starting a paid interview session, you acknowledge that the service has been delivered and waive your right to a refund for that billing period.

Refunds are never available for subscription renewals.

How to Request a Refund

To request a refund, contact us at matterconi@gmail.com within the eligible period. Please include the email address associated with your account. We will process your request within 5 business days.

Cancellations

You can cancel your subscription at any time through the customer portal. Cancellation stops future charges but does not entitle you to a refund for the current billing period. You retain access to the service until the end of the period.

Contact

Questions? Reach us at matterconi@gmail.com.